Frequently Asked Questions:
Q: Can I return a product that has been opened or used?
A: No, we only accept returns for unused items in their original packaging.
Q: What if I received a defective or damaged product?
A: We take the quality of our products very seriously, and we apologize for any inconvenience caused. Please contact our customer service team with your order number and a photo of the defective or damaged item, and we will arrange for a replacement or refund.
Q: How long will it take to receive my refund or exchange?
A: Once we receive your returned item, we will process your refund or exchange within 7-10 business days. Please note that the processing